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Additional Resources
Policies
Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Additional Resources
Policies
MCAD Catering isn't just
about serving food - it's about orchestrating an event. We make delicious food;
attentive service and creative presentation flow seamlessly together. Whether
you need a snack plate for an impromptu meeting or a five-course dinner for a
gala awards ceremony, we will suit your occasion and budget.
We have put together a menu
that in most cases will meet your needs. However, each catering is unique and
we can customize a menu that meets all of your special requests. our culinary
staff takes great pride in all they do and will ensure that you get the
freshest ingredients and the highest quality products available. Each catering
will include all required essentials i.e. napkins, utensils, plates, etc. MCAD Caterings come with supplies required for
the event. Each event is serviced with disposable
tableware. Flowers, linen, and china
service are available by request and at an additional charge.
Our regular catering hours
are from 7:00 a.m. to 5:00 p.m. Late
afternoon, evening and weekend functions are available with an additional labor
charge.
If you have moved a catered
event from one location to another, please alert us to the exact new location
to avoid confusion and unnecessary charges.
For assistance with all of
your catering needs email us at MCADCafe@afvusa.com.
MCAD Catering we
require all catering orders to be made with 72 hours notice for typical
caterings. For large caterings and
special events, please make plans and contact us as soon as possible. In some cases to ensure we can secure the
necessary items for your event, we may need a 2 month notice.
MCAD Catering
understands that last minute orders occur, and as always, we will do our absolute best to accommodate your catering and event
needs.
Please place your
online orders as early as possible to ensure timely processing. Please place your orders no later than 3:00 p.m. of the 3 day prior. (Some special
events and menu requests may require longer notice). After 3:00 p.m., we cannot
guarantee product selection or delivery.
Our office hours
are 8:00am-4:00pm Monday through Friday, therefore, orders placed late Friday
or over the weekend will not be received in our office until Monday morning.
Your order is not confirmed until we have contacted you to arrange for delivery
and confirm your event information.
All service is FREE DELIVERY unless otherwise noted. If the event is off-site, delivery charges may apply.
Ordering from MCAD
Catering is both easy and secure. When you place an order, you can feel
confident that your credit card information is protected by our secured server.
Our online
ordering servers are hosted by CaterTrax, which has security measures in place
to protect the loss, misuse or alteration of the information under our control.
We use encryption technology to protect your sensitive personal information
stored on our servers and while being transmitted over the Internet. Your
information is always stored in this fashion and is never transferred without
encryption.
We would like 24
hour advance notification of cancellation.
We may be able to cancel any orders if we have not start production of
the order. If costs are incurred as a
result of your cancellation or food has already been purchased, we will be
billing for those costs and not the entire cost of the event. Please call us to
cancel any last minute order. Do not email or fax last minute cancellations.
Clients must speak directly to one of our catering coordinators, any message to
a staff member or on our voice mail is not a valid cancellation.
Any changes or
cancelations made prior to the 24 hours can be made on-line by logging into
your account. Late order changes may not be fulfilled, it depends on our
kitchen schedule that day. Your changes are not confirmed until we have
contacted you either by email or a phone call from our event coordinators to
confirm your changes.
You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager.
We reserve the right to vary menu selections when necessary to meet market conditions.
In addition to credit charge payments, MCAD Catering will accept your personal or company check in advance or on delivery of order. A 50% deposit for the total estimated bill is due with credit card at time of booking or within one week of booking if paying with cash or check. Balance must be paid in full prior to the event.
For purchase orders and cost center numbers are to be billed internally. Terms are net 10 days. Please submit your signed invoice confirmation to your billing office for payment processing.
Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.
MCAD Catering is for the MCAD campus. We do at times accommodate events for other organizations. MCAD Catering charges a 15% service fee for all caterings booked to external customers.
MCAD Catering does have a requirement to have 10 or more people per catering request. Special accommodations outside of this policy will be reviewed by our catering department as a special requests. Service apply.
MCAD Catering requires a final head count confirmation to be made for all events by the 72 hour advance notice. MCAD Catering will prepare food for and bill for the final confirmation guest count. If for some reason you have a last minute increase in guest, please call and notify us immediately. We will try to accommodate and will bill for additional late additions.
All events are delivered and setup for self service. If you should need professional staff to manage your event, the staff rate is $25 per hour with a minimum of 4 hours per event. Staff hours are estimated and are billed portal to portal. Billing starts at arrival time and ends after buffet /equipments are remove from event. If your event should run longer than anticipated, your invoice will be adjusted. The balance of the adjusted invoice is due within 7 days of billing if the client has a direct bill account.
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of MCAD equipment. MCAD does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of MCAD Catering properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing.
Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of food borne illness.
It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume (leftover cookies/brownies and can beverages), if the client requested before hand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
By completing any
application/forms on this Web site, you are offering data to MCAD Catering that
it will keep private and use only as described here.
MCAD Catering
will not sell, give away, or otherwise distribute your personal information
that has been collected through this site, either in the near or distant
future, without first contacting you and receiving your explicit permission.
Your information
on our data base will be used solely by MCAD Catering, both to fulfill the
service to you as described within the site, and for future correspondence with
you. (For example, we might contact you at some future date, to make an offer,
or to discuss a past service.)
If you wish to be
removed from our correspondence lists (to be no longer contacted by us), please
let us know by email, and we will honor your request.
